Refund Policy

Thank you for shopping at Embrazze.com. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, unwashed, and in its original condition with tags attached.

• Customized or made-to-order items are not eligible for return, except in the case of defects or incorrect items received.

• To initiate a return, please contact our customer support team at [your email/contact page link] with your order number and reason for return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days and credited to the original payment method.

• Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part.

Exchanges

• If you need to exchange an item for a different size or color, please contact us within 7 days of receiving your order.

• Exchanges are subject to availability, and customers are responsible for return shipping costs.

Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

• We will provide a replacement or issue a full refund, including return shipping costs, if applicable.

Late or Missing Refunds

• If you haven’t received a refund within the stated timeframe, please check with your bank or payment provider.

• If the issue persists, contact us at [your email/contact page link], and we will assist you.

For any further inquiries, feel free to reach out to our customer support team. We appreciate your business and look forward to serving you again!